Privacy Policy

 

​1. Introduction

Welcome to Compare.SwitchYourProvider.co.uk ("Website"). This Website is operated as a white-label platform by Free Price Compare, with data processed by Free Price Compare and subsequently shared with Aura Media Group Ltd ("we," "us," or "our"). This Privacy Policy explains how personal data is collected, used, and protected.

2. Data Controllers and Processors

- Aura Media Group Ltd (Company Number: 11239047) is registered with the Information Commissioner's Office (ICO) under registration number ZA324659. Once data is shared with us, we become responsible for holding, maintaining, and further processing it in accordance with this Privacy Policy.
- Free Price Compare Ltd (Company Number: 08687442) is registered with the Information Commissioner's Office (ICO) under registration number ZA044203. Free Price Compare initially collects and processes your data when you interact with this Website.

3. Data We Collect

We, through Free Price Compare, may collect the following types of data:
- Personal details (e.g., name, address, phone number, email)
- Energy usage details (for utility switching services)
- IP address, browser type, and device information (for analytics and security)
- Marketing preferences

4. How Your Data is Used

Your personal data is processed to:
- Compare utility providers and facilitate switching services
- Contact you regarding quotes or related services
- Improve our services through analytics
- Provide marketing updates where appropriate
- Pass your details to relevant energy providers or partners to facilitate the switching process, for which we receive a fee

5. Legal Basis for Processing

We process your data under:
- Contractual necessity (to provide comparison and switching services)
- Legitimate interests (to pass data to energy providers and third parties for relevant services, business analytics, and service improvement)

6. Data Sharing & Third Parties

- Free Price Compare may share your details with relevant utility providers to facilitate service switching.
- Aura Media Group Ltd may retain and use your data for customer service, compliance, and relevant marketing.
- We may pass your data to energy providers and other relevant third-party partners as part of our business model, and we receive a fee for successful switches.

7. Cookies and Tracking Technologies

This Website uses cookies for functionality, analytics, and marketing purposes. You can manage cookie settings in your browser.

8. Data Retention

We retain personal data for as long as necessary to fulfill service obligations and comply with legal requirements.

9. Your Rights

Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing

To exercise your rights, contact us at:

Aura Media Group Ltd
Breakspear Park  
Breakspear Way  
Hemel Hempstead  
HP2 4TZ  
Email: info@auramediagroup.co.uk  
Phone: 01442 345 005  

Or contact our data processing partner:

Free Price Compare Ltd
113 Romford Road  
London  
E15 4LY  
Email: customerservice@freepricecompare.com 
Phone: 0203 475 7476  

10. Security Measures

We implement technical and organizational security measures to protect your data.

11. Changes to this Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated appropriately.

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